Brain dead frontliners

Customer Service Vacancies

If you can show us that you do not have any initiative then we have the job for you!

If you can prove to us that you are void of any personality then you are the one for us!

We are looking for corporate clones who do not think for themselves and will at no time engage in personal conversation with the customer. If you are experienced in acting dumb then look no further - CALL US NOW

In the course of my work at the moment, I have had the task of approaching front line customer service people. Having approached several hundred in person and by telephone I am amazed at the calibre of customer service assistants. It seems that a prerequisite to the job is to never act on your own intitiative. Customer service assistants seem stripped of any ability to make decisions, however small. They are programmed to say ' I dunno, I'll ask the manager' or they say 'the managers not ere' and put the phone down. They seem to have absolutely no idea that they are representatives of the company and in their defence their hands are perhaps completely tied in corporate rope! The manager even has no authority to make a localised decision because he/she has to refer to the corporate rules. Customer service has become totally inpersonal and completely robotic. What does this do for community I ask??
Post Offices are not allowed to display posters advertising charity events - isn't the post office supposed to be the heart of the community??
Sports shops are unabe to advertise a sporting event even though this surely would be good marketing.
Where are we going to exercise the local community now that we have corporate high streets?
Perhaps this ties in with my previous entry on artistic co-ops. Maybe we need a local noticeboard as well as a local co-op. Is anyone with me on this? Does anyone out there agree that we need to 'think local' and overcome mindless, souless, corporate consumerism and create our own online high street where we dont have to speak to the manager but can all exercise our own initiative, creativity and individuality? We have to fight this lunacy if we want to retain the community. We have to find a platform for the local voice!!